Privacy Policy

At Elevate BPO Services Private Limited, we are committed to protecting the privacy and confidentiality of personal information entrusted to us by our customers, employees, and other stakeholders. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in accordance with applicable laws and regulations, including the requirements of the Reserve Bank of India (RBI) for the banking and financial industry.

  1. Information Collection
    1. Personal Information: We may collect personal information from customers, employees, and other individuals to provide our services and carry out our business operations. This may include, but is not limited to, names, contact details, identification documents, financial information, and other relevant data necessary for our service delivery.
    1. Consent: We will obtain consent from individuals before collecting their personal information, except where permitted or required by law.
    1. Non-Personal Information: We may collect non-personal information such as website usage data, IP addresses, and cookies, which are used for statistical analysis and improving our services.
  1. Information Use and Disclosure
    1. Purpose Limitation: We will only use personal information for the purposes for which it was collected, unless otherwise authorized by the individual or required by law.
    1. Service Delivery: Personal information may be used to provide our services, including debt services, recovery, and collection activities on behalf of banks and NBFCs.
    1. Compliance and Legal Obligations: Personal information may be disclosed to regulatory authorities, law enforcement agencies, or other entities as required by applicable laws, regulations, or court orders.
    1. Third-Party Service Providers: We may engage third-party service providers to assist in delivering our services, and personal information may be shared with them to the extent necessary.
    1. Data Transfers: In some cases, personal information may be transferred to countries outside of India for processing or storage. We will ensure appropriate safeguards are in place to protect personal information during such transfers.
  1. Information Security
    1. Safeguarding Personal Information: We implement appropriate technical, administrative, and physical security measures to protect personal information against unauthorized access, loss, or misuse.
    1. Data Retention and Purging: Personal information will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. Client

data purging will be carried out as per the mandate of the client or up to a maximum of 90 days, whichever is earlier.

  1. Individual Rights
    1. Access and Correction: Individuals have the right to access and correct their personal information held by us, subject to any legal restrictions.
    1. Withdrawal of Consent: Individuals may withdraw their consent for the collection, use, or disclosure of their personal information, subject to legal and contractual requirements.
    1. Complaints and Inquiries: Individuals can contact us to address any concerns or inquiries regarding the collection, use, or disclosure of their personal information.
    1. Updates to the Privacy Policy
      1. We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or regulatory requirements. The updated Privacy Policy will be made available on our website.